DMCA & Copyright Policy

Last updated: 12 September 2026

At Joes Pet Supplies, we respect the intellectual property rights of others and expect our suppliers, partners, content providers, customers, and other parties interacting with our website to do the same.

This Copyright & Intellectual Property Policy explains how copyright owners or their authorised representatives can contact us if they believe that content available on joespetsupplies.store infringes their intellectual property rights.

1. Copyright Infringement

We take reasonable steps to respond to legitimate copyright concerns.

If we receive a sufficiently detailed and valid copyright complaint regarding content available through joespetsupplies.store, we may take appropriate action depending on the circumstances, including:

  • Reviewing the allegedly infringing material
  • Removing or disabling access to material where appropriate
  • Contacting the relevant supplier, content provider, or other party for additional information
  • Correcting or replacing content where appropriate
  • Restricting content or access in cases involving repeated infringement

Use of our website is also subject to our applicable Terms of Service and other store policies.

2. Reporting Copyright Infringement

If you believe that text, photographs, product images, graphics, designs, videos, or other content available on our website infringes copyright that you own or are authorised to represent, please submit a copyright infringement notice to us.

Notices can be submitted by email using the contact information below.

We ask that you provide sufficient information for us to identify the copyrighted work and locate the material you believe is infringing.

3. Copyright Contact Details

Copyright and intellectual property notices should be sent to:

Joes Pet Supplies
Flat 29, Knowles House
51 Longstone Avenue
London, NW10 3AZ
United Kingdom

Email: support@joespetsupplies.store
Phone: +44 7868 244635
Website: joespetsupplies.store

4. Information to Include in Your Notice

To help us investigate your complaint efficiently, please include:

  • Your full name
  • Your email address
  • Your telephone number, where appropriate
  • Your postal address
  • Identification of the copyrighted work you believe has been infringed
  • Identification of the material on joespetsupplies.store that you believe infringes your rights
  • The specific URL or other information reasonably sufficient for us to locate the material
  • An explanation of your relationship to the copyrighted work
  • If you represent the copyright owner, confirmation that you are authorised to act on their behalf
  • A statement that you have a good-faith belief that the disputed use is not authorised by the copyright owner, its representative, or applicable law
  • A statement that the information provided in your notice is accurate
  • Your physical or electronic signature

Providing complete and accurate information can help us assess the complaint more efficiently.

5. Review of Copyright Complaints

After receiving a copyright complaint, Joes Pet Supplies will review the information provided and determine what action, if any, is appropriate.

As part of this process, we may:

  • Review the content identified in your complaint
  • Request additional information or documentation
  • Contact relevant suppliers or content providers
  • Remove or restrict access to content where appropriate

Incomplete, inaccurate, or unclear notices may delay our ability to investigate a complaint.

6. False or Misleading Claims

Please do not submit copyright complaints that you know to be false, misleading, fraudulent, or made in bad faith.

Copyright and intellectual property disputes can involve complex legal issues. If you are uncertain whether particular content infringes your rights, you may wish to obtain independent legal advice before submitting a complaint.

7. Repeat Infringement

Where appropriate, Joes Pet Supplies may take action regarding suppliers, content providers, users, or other parties who repeatedly provide or use material that infringes the intellectual property rights of others.

The appropriate action will depend on the circumstances and may include removing content or restricting access to relevant services.

8. Other Intellectual Property Rights

Although this policy primarily addresses copyright concerns, you may also contact us if you believe content on our website improperly uses intellectual property that belongs to you, such as certain trademarks or other protected material.

Please provide sufficient information and supporting documentation for us to understand and review your concern.

9. Contact Information

For copyright or intellectual property enquiries, please contact:

Joes Pet Supplies
Flat 29, Knowles House
51 Longstone Avenue
London, NW10 3AZ
United Kingdom

Website: joespetsupplies.store
Email: support@joespetsupplies.store
Phone: +44 7868 244635