Terms of service
Last updated: 12 September 2026
This website is operated by Joes Pet Supplies. Throughout the website, the terms “we”, “us”, and “our” refer to Joes Pet Supplies.
Joes Pet Supplies provides joespetsupplies.store, including the products, information, features, tools, and services available through the website, subject to the terms, conditions, policies, and notices described below.
By visiting our website or purchasing products from us, you use our services and agree to these Terms of Service. These Terms apply to users of the website, including visitors and customers.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or services.
We may update these Terms from time to time. Any changes will be published on this page with an updated “Last updated” date.
1. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region of residence, or that you have the necessary permission for any minor dependants to use this website where applicable.
You must not use our website, products, or services for any illegal or unauthorised purpose.
When using our website, you must comply with applicable laws and regulations, including laws relating to consumer protection, intellectual property, privacy, and data protection.
You must not transmit viruses, malware, malicious code, or other technology intended to damage or interfere with our website or services.
A serious violation of these Terms may result in restriction or termination of access to our services.
2. General Conditions
We reserve the right to refuse or restrict service where we have a lawful and legitimate reason to do so.
Information transmitted through our website may pass through different networks and may be adapted where technically necessary to operate the service.
Payment card information is handled through secure payment providers and is encrypted during transmission where applicable.
You may not reproduce, duplicate, copy, sell, resell, or commercially exploit our website, content, or services without our prior permission, except where permitted by law.
3. Accuracy and Timeliness of Information
We make reasonable efforts to ensure that information available through joespetsupplies.store is accurate, complete, and current.
However, occasional errors, omissions, or outdated information may occur.
Information on our website is primarily provided to help customers understand and purchase our pet products and accessories.
We may update or correct website information when necessary.
4. Products, Prices & Availability
Prices for products available through Joes Pet Supplies may change from time to time.
We may introduce, modify, suspend, or discontinue products where reasonably necessary.
All products are subject to availability.
Although we aim to maintain accurate stock information, an item may occasionally become unavailable after an order has been submitted.
If this occurs, we may contact you to discuss available options, which may include:
- Waiting for the product to be restocked
- Choosing an available alternative where appropriate
- Receiving a refund for the unavailable item
5. Product Information & Display
We make reasonable efforts to present product descriptions, photographs, colours, sizes, specifications, and other product information accurately.
However, colours and appearance may vary depending on your screen, device settings, lighting, manufacturing variations, or product updates.
Customers should review the relevant product page and available options before placing an order.
Product descriptions, images, availability, and other information may be updated when necessary.
6. Orders & Acceptance
When placing an order through our website, you agree to provide accurate and complete information.
Submission of an order does not necessarily mean that the order has been finally accepted.
We may refuse, cancel, or limit an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be authorised or verified
- Billing or shipping information appears incorrect or incomplete
- An order appears fraudulent or unauthorised
- There is a material pricing or product-information error
- We cannot reasonably fulfil or deliver the order
If an order is cancelled after payment has already been collected, an appropriate refund will be issued to the original payment method.
7. Billing & Account Information
You agree to provide accurate, current, and complete purchase, billing, delivery, and account information when placing an order.
You should keep relevant information accurate so that we can:
- Process your order
- Process or verify payment
- Arrange delivery
- Provide order updates
- Contact you where necessary
For additional payment information, please review our Billing Terms & Conditions and Payment Methods pages.
8. Shipping & Delivery
We currently deliver within the United Kingdom only.
Available shipping methods, estimated delivery times, and shipping charges are displayed during checkout before payment is completed.
Delivery times are estimates and may occasionally be affected by courier delays, weather conditions, public holidays, busy periods, or circumstances outside our reasonable control.
Please review our Shipping Policy for complete delivery information.
9. Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy and applicable UK consumer rights.
We currently offer a 30-day return period for eligible products.
Return eligibility may depend on factors such as the condition and type of product. Certain products may be excluded from change-of-mind returns where permitted by applicable law.
Please review our Return & Refund Policy before requesting a return.
10. Third-Party Tools & Services
Our online store may use or provide access to third-party services, including ecommerce technology, payment processors, delivery providers, applications, analytics tools, or other external services.
Some of these services are operated independently and are not owned or directly controlled by Joes Pet Supplies.
Your use of third-party services may also be subject to the applicable provider's own terms and privacy policies.
11. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We do not control all third-party websites and are not responsible for their content, products, services, availability, security, or privacy practices.
12. Customer Feedback & Submissions
If you voluntarily submit reviews, suggestions, feedback, photographs, comments, or other content to us, we may use that material for legitimate business purposes where permitted by applicable law and subject to any rights you retain.
Content submitted to us must not:
- Violate applicable law
- Infringe another person's intellectual property rights
- Contain malicious software or harmful code
- Contain unlawful, abusive, or deliberately misleading material
13. Personal Information
The collection and processing of personal information through joespetsupplies.store is governed by our Privacy Policy.
14. Errors, Inaccuracies & Omissions
Despite reasonable efforts to maintain accurate information, our website may occasionally contain errors, inaccuracies, or omissions concerning:
- Product descriptions
- Product specifications
- Prices
- Promotions
- Shipping charges
- Delivery estimates
- Product availability
We may correct errors or update information when identified.
15. Prohibited Uses
You must not use our website or services:
- For unlawful or fraudulent purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To submit deliberately false or misleading information
- To distribute viruses, malware, or harmful code
- To collect personal information about others unlawfully
- To spam, phish, or distribute malicious communications
- To attempt unauthorised access to accounts or systems
- To interfere with website security features
- To intentionally disrupt or damage our website or services
16. Intellectual Property
Unless otherwise indicated, content available through joespetsupplies.store, including our branding, website text, graphics, design elements, and other original materials, belongs to Joes Pet Supplies or is used with permission from relevant content providers.
You may not reproduce, distribute, modify, publish, or commercially exploit protected website content without appropriate permission, except where permitted by applicable law.
17. Disclaimer of Warranties
We aim to maintain a reliable and secure online store, but we cannot guarantee that our website will always operate without interruptions, delays, technical problems, or errors.
Products and website services are provided subject to applicable laws and consumer protections.
Nothing in these Terms is intended to exclude or restrict statutory rights that you have as a consumer.
18. Limitation of Liability
To the fullest extent permitted by applicable law, Joes Pet Supplies will not be responsible for losses that cannot legally be attributed to us or for indirect or consequential losses where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
19. Indemnification
To the extent permitted by applicable law, you may be responsible for losses, claims, or costs arising from your unlawful misuse of our website, violation of these Terms, or infringement of third-party rights.
20. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary and permitted by law.
The remaining provisions will continue to apply where legally possible.
21. Termination
These Terms remain applicable while you use our website and services.
We may restrict or terminate access where we reasonably believe there has been a serious violation of these Terms, unlawful activity, fraud, or misuse of our services.
22. Entire Agreement
These Terms of Service, together with our applicable policies—including our Privacy Policy, Shipping Policy, Return & Refund Policy, Billing Terms & Conditions, and other policies published on joespetsupplies.store—govern your use of our online store and purchases made through it.
23. Governing Law
These Terms are governed by the laws of England and Wales.
Nothing in these Terms is intended to deprive consumers of any mandatory rights or protections available to them under applicable law.
24. Changes to These Terms
We may update these Terms from time to time to reflect changes to our website, products, services, policies, business operations, or applicable requirements.
When changes are made, the revised Terms will be published on this page and the “Last updated” date will be updated.
25. Contact Information
If you have questions about these Terms of Service or an order placed through our website, please contact:
Joes Pet Supplies
Flat 29, Knowles House
51 Longstone Avenue
London, NW10 3AZ
United Kingdom
Website: joespetsupplies.store
Email: support@joespetsupplies.store
Phone: +44 7868 244635