Shipping policy

Last updated: 12 September 2026

This Shipping Policy applies to orders placed through Joes Pet Supplies at joespetsupplies.store. We aim to provide clear and transparent information about order processing, shipping costs, estimated delivery times, and delivery-related issues.

By placing an order through our website, you agree to the shipping terms described below.

1. General

All orders placed with Joes Pet Supplies are subject to product availability.

We make reasonable efforts to keep product availability and stock information on our website accurate. However, in some cases, an item may become unavailable after an order has been placed.

If this happens, we will contact you and provide an appropriate option, which may include:

  • Waiting for the product to become available
  • Selecting another available option where appropriate
  • Receiving a refund for the unavailable item

2. Shipping Costs and Delivery Times

Available shipping methods, estimated delivery times, and applicable shipping charges are displayed during checkout before you complete your purchase.

Our current shipping options are:

  • Economy Shipping: 6–9 business days — Free
  • Standard Shipping: 3–5 business days — £30

The shipping charge displayed at checkout before payment is the applicable delivery charge for your order.

Delivery estimates may be subject to the order processing time described below.

3. Delivery Area

Joes Pet Supplies currently ships within the United Kingdom only.

We do not currently offer international delivery.

Orders must be placed using a valid delivery address within our supported delivery area.

4. Order Processing and Dispatch

Orders are generally processed and dispatched within 2 business days after successful payment confirmation.

Orders are normally processed Monday through Friday, excluding UK public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next available business day.

While we aim to dispatch every order promptly, processing may occasionally take longer because of high order volumes, stock availability, public holidays, or other circumstances outside our reasonable control.

5. Delivery Address Changes

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error or need to change your delivery address, contact us as soon as possible at:

support@joespetsupplies.store

We will make reasonable efforts to update the address if the order has not yet been dispatched.

Once an order has been dispatched, we may be unable to change or redirect its delivery address.

6. P.O. Box Deliveries

Delivery to P.O. Box addresses may be available where supported by the shipping carrier assigned to your order.

If a carrier cannot deliver to the address provided, we may contact you to request an alternative delivery address.

7. Delivery Delays

The delivery times displayed on our website or during checkout are estimates.

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Courier or carrier delays
  • Severe weather conditions
  • Public holidays
  • Peak shopping periods
  • Transportation disruptions
  • Incorrect or incomplete delivery information

If your order has not arrived within the expected delivery timeframe, please contact our customer support team so we can review the situation and, where appropriate, investigate it with the delivery provider.

8. Order Tracking

Where tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Please allow time after dispatch for the carrier's tracking system to register and display your shipment information.

Tracking availability may depend on the shipping method or carrier used for your order.

9. Damaged Parcels or Products

If your parcel or product arrives damaged, please contact us as soon as reasonably possible at support@joespetsupplies.store.

To help us assess the issue, we may ask you to provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the damaged product
  • Photographs of the parcel and packaging where relevant

Please keep the original packaging until the issue has been reviewed.

We will assess the situation and provide an appropriate solution in accordance with our Return & Refund Policy and your applicable consumer rights.

10. Out-of-Stock Items

If a product becomes unavailable after you have placed an order, we will contact you using the contact information provided with your order.

Depending on the circumstances, available options may include:

  • Waiting for the product to become available
  • Sending other available products in your order separately, where appropriate
  • Receiving a refund for the unavailable product

We will provide relevant information so you can choose from the options available for your order.

11. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@joespetsupplies.store.

If your order has not yet been dispatched, we will make reasonable efforts to process your cancellation.

If the order has already been dispatched, cancellation may no longer be possible through the shipping process. Please refer to our Return & Refund Policy for information about returning an eligible order after delivery.

Nothing in this Shipping Policy is intended to limit any statutory cancellation or consumer rights that may apply under UK law.

12. Returns and Refunds

For information about returns, refunds, damaged or incorrect products, and other return-related matters, please refer to our Return & Refund Policy.

13. Contact Information

If you have questions about shipping, delivery, tracking, or your order, please contact Joes Pet Supplies:

Joes Pet Supplies
Flat 29, Knowles House
51 Longstone Avenue
London, NW10 3AZ
United Kingdom

Website: joespetsupplies.store
Email: support@joespetsupplies.store
Phone: +44 7868 244635